Aldelia Ltd Jobs: Lead Petroleum Engineer/Technical Manager

Title: Lead Petroleum Engineer/Technical Manager Reports to:Nigeria Operations ManagerAs a leader in the energy consulting sector, CLIENT offers opportunities for qualified people who want to grow in our high performance organization. CLIENT is an international advisory firm focused on providing integrated technical and managerial services to all sectors of the oil and gas industry. For over 50 years CLIENT has provided both broad-based and detailed advice resulting in solutions-orientated, commercially viable and practical results designed to meet our client’s specific requirements. In addition to reservoir engineering, CLIENT advises a wide group of clients in exploration, reservoir evaluation, field development, drilling and production, pipeline, refining and LNG projects throughout the world. The focus of this office is on Collaboration projects with Client’s Nigeria Geomarket. The aim is to provide Integrated Services to local players, Indigenous Companies (IC‟s) and small IOC‟s. Given the start-up nature of this office, and the evolving needs of CLIENT and the greater Client’s Partner, the prime requirement for the job is to be strategically aware and flexible to address priorities as they crystallize and become defined. Duties/Responsibilities: • Manage Projects, with particular focus on Integrated Activities in collaboration with Client’s Partner Nigeria Geomarket, this implies: Leading project teams and managing projects, maintaining frequent contact with the external clients and ensuring adherence to timescales and budgets.  Handling special projects, as assigned by the Operations Manager/CLIENT Nigeria Manager  Working both independently and as part of a multi-disciplined teams working with an extensive client base.  Provide peer review of deliverables to clients As such, an understanding of Client’s Partner overall business is expected with focus on Integrated Services. • The candidate is expected to help the CLIENT Ops Manager to set up a new CLIENT Collaboration office in Lagos: The assignment is to establish a permanent CLIENT Collaboration presence in Lagos, Nigeria focused on providing “Integrated Solutions” to BHI clients in Nigeria. Integrated Solutions are defined for the purposes of this post, where CLIENT‟s subsurface and commercial experience is combined with BHI Geomarket‟s products and services to offer a “one stop shop” to our clients Focus on business development, getting new Integrated Projects alongside Client’s Partner Geomarket. Thus, the candidate is expected to work alongside the CLIENT Operations Manager to define the „development/rejuvenation concepts‟ and coordinate the delivery of the proposals for Integrated Solutions to Clients •Post recruitment, the candidate is expected to mentor, train and build an effective CLIENT Team in Lagos •Deputise for the CLIENT Ops Manager, when required. Help to manage the overall office, budget and project expenditures • Ensure that all the team adheres to Client’s Partner ethical codes. Ensure that a safe working environment is provided to CLIENT personnel • Develop a rapport with Client’s Nigeria Geomarket and manage the relationship with Client’s Partner product lines • Given the start-up nature of this office, and the evolving needs of CLIENT and the Geomarket, the prime requirement for the job is to be strategically aware and flexible to address priorities as they crystallize / become defined • Help the CLIENT Ops Manager to set business objectives and targets for the CLIENT Nigeria Team • Develop relations with wider oil and gas industry in Lagos, with emphasis on Indigenous Companies and small IOCs
Status:	Staff
Required Skills/Experience:	Skills/Knowledge/Interests/Requirements:- A proven track record in the upstream oil and gas industry, with noteworthy exposure to the Nigerian upstream industry is required - First degree in Engineering or Geosciences as well as a relevant Master‟s degree is required. -
Desired Skills/Experience:	Experience in development, production and rejuvenations/EOR operations is desired. Exposure to exploration and appraisal projects is an additional bonus. Reservoir and production management experience in onshore fields is a must; experience of offshore operations is a plus - Must be entrepreneurial with a track record of attracting and increasing business (business development is the key focus of this role). - Prior experience of working for Operating Companies is a must, ideally in Nigeria. Experience as a consultant or working in a Service Company is a plus - Able to work in Nigeria, familiarity with the work culture and environment in Nigeria is a must (this position is based in Nigeria) - Knowledge of contract management, bid/tenders and commercial matters is a plus. -
Required Qualifications:	A proven track record in managing integrated teams alongside professionals from other disciplines is a requirement - Familiarity with project Economic Analysis aspects of the upstream industry is desired. - Must be action oriented, ethical in value, and have a strong client focus with strong interpersonal skills. Excellent written and verbal communication is required. Must be highly motivated with excellent analytical and interpersonal skills. Must have good time management skills.– Prior experience of managing budgets is a plus. - Ability to help the recruitment process is a plus - Ability to mentor and develop junior members is expected CLIENT is an Equal Employment Affirmative Action Employer.
Location:	Lagos, NIGERIA
Advert Published:	21 Nov 2012
Expiry date:	5 Dec 2012
OilCareers Ref. No.:	J860270
Work Permit Requirements:	NIGERIA (Applications will only be considered from people who are authorised to work in this location by being a national of that country or region, or by holding a valid work permit.)

Apply Now

10:11 AM | 0 comments | Read More

Workshop Lead Service Engineer (Controls) at GE Oil & Gas

GE Oil & Gas is a world leader in advanced technology equipment and services for all segments of the oil and gas industry,from drilling and production,LNG pipelines and storage to industrial power generation,refining and petrochemicals.We also provide pipeline integrity solutions,including inspection and data management. As part of our "Innovation Now" customer focus and commitment, GE Oil &Gas leverages technological innovation from other GE businesses, such as aviation and healthcare, to continuously improve oil and gas industry performance and productivity.GE Oil & Gas employs more than 12,000 people worldwide and operates in over 70 countries.

We are currently recruiting for the Position of:

Job Title: Workshop Lead Service Engineer (Controls)

Job Number: 1517715

Location: Onne, Nigeria

Role Summary/Purpose

To manage and control the Rental function within business unit.

Essential Responsibilities

Ensure that all activity is carried out in line with company QHSE systems including Toolbox talks, JSA’s, Stop system, incident reporting and risk control plans.

To install, commission, maintain, repair, fault find company supplied production Controls in line with company procedures and O&M’s

Use and completion of WELS system whilst working

Weekly Service reports whilst working and also a end of mobilisation report

Active participation in the HELP programme

Pre mobilisation and end of mobilisation briefs with the Client Support Engineer or Project Manager

Completion of expenses within 4 days of demobilisation

Manage a team of workshop service Technicians/Engineers and report to the L&D Manager were appropriate

Train new workshop service techninicians/engineers and create a report to the L&D Manager

Review and maintain Service Engineers (ongoing work & competency records)

Qualifications/Requirements

NHC/TC certification in Mecahnical or Electrical/Electronics Engineering

Experience in any of the following :- Software/Hydraulic/Electric/Electronics

5 Years Operational experience.

In depth knowledge of Subsea Controls (Level 3 in competency passport)

Good understanding of QHSE within the oil and gas industry.

Experience of managing a team of workshop/service Personnel

Report writing using Service Reports/WELS/competency reports

Ability to interact with Customers on a daily basis

Additional Eligibility Qualifications

Uses PC package provided and is competent in the use of Microsoft office, lotus notes, PIMS.

In depth knowledge of Controls equipment.

Knowledge of HSE legislative requirements and the various procedures and policies relevant to particular sites/installations.

Ability to manage a team.

Ability to trouble-shoot non conforming equipment and advise solutions.

Ability to interface with the customer on issues/work schedules.

Set priorities for the team on a ongoing basis.

Appraise the team on competence / attitude towards the work being conducted.

High energy level

Application Closing Date

9th December, 2012

How To Apply

Qualified and Interested candidates should

Click Here To Apply Online

1:01 AM | 0 comments | Read More

Manager - M and E Data Centre at Etisalat Nigeria

Etisalat's vision is a world where people’s reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel 

Etisalat Nigeria is recruiting to fill the below position:

Job Title: Manager - M and E Data Centre

Location: Abuja,NG

        

Job Summary        

Oversee all network operations and maintenance activities in the Data Centre, including capacity monitoring, supervision of all network elements installations, and routine and corrective maintenance of power and cooling systems

Job Responsibilities    

Facilitate/ ensure AC-DC power and cooling availability target achievement of 99.8% in Data Centres/ MGW sites

Ensure all operations and implementation activities in the Data Centre are executed professionally and in compliance with approved changes

Monitor and control network element capacity utilization and always ensure that utilization level does not fall below industry standard. Where applicable, prepare reports to the relevant units on capacity constraints and possible equipment upgrade

Support network quality assurance in regular monitoring, tracking and reporting of discrepancies in network elements; report same to relevant stakeholders

Maintain an updated list and layout of all nodes installed in the Data Centres indicating clearly their details and specs and near- and far-end connectivity

Ensure all installed equipment in the Data Centres is maintained in accordance with the outlined maintenance schedules and procedures, and keep comprehensive maintenance history of all equipment

Build and maintain effective relationships with switch implementation vendors as well as co-ordinate maintenance activities between the vendors and internal stakeholders in terms of planning, scheduling and database management

Ensure that the organizational quality policy is complied with on all core network operations and maintenance, and identify areas where the quality policy needs improvement for escalation to quality assurance unit

Requirements        

First degree or equivalent in Mechanical and Electrical Engineering

MBA or relevant M.Sc. will be an added advantage

Between six (6) and eight (8) years directly relevant post-NYSC work experience in Mechanical and Electrical (Power) systems   including diesel generators, rectifiers, UPS, inverters, PDF/ APD panels, ATS/ AMF panels, gear switches, HVAC, public mains supply, power and signal cabling, safety and isolation systems, etc   within a telecoms or other related technical organization with extensive industry experience in Data Centre facility 

Operations and maintenance

Ideal candidate must be able to demonstrate: Proven track record in leading a high-performing team to success, Good time management skills, Adequate supervisory skills with particular emphasis on interpersonal, communication, influencing and negotiating skills and the ability to motivate team-members

Application Closing Date

9th December, 2012

Method of Application

Interested and qualified candidates should:

Click here to apply online

Note: When the page comes up click on New Jobs (Last 7 days),  then click on Manager - M and E Data Centre

12:54 AM | 0 comments | Read More

Personal Banker at Stanbic IBTC Bank

Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful  Personal Banker to help us fulfil our business objectives and build customer loyalty.

We are recruiting to fill the below position of:

Job Title: Personal Banker

Job ID10159

Job Description

Provide an efficient and technical proficient personal banking service and support to a portfolio of branch based clients

Achievement of acquiring, expansion, cost management and customer retention targets

Provide customers with basic day-to-day services

Accountabilities/KRA

Motivate credit applications for facilities according to laid down procedures.

Selling all products through every opportune interaction moment with customers and prospective clients to meet the sales target in volume and value terms.

Strategize on marketing the products to beat the other players in the market i.e. competitors.

Advice customers as well as prospective clients on all banking issues as well as financial matters. Advise management on preferred changes in offering services to customers basing on their feedback.

Maximising return from existing and new customers on banks product through cross selling offered by other business units.

Identify major risks affecting clients and to ensure necessary steps are taken to measure, monitor and control these risks.

Portfolio management to ensure low risk and minimum write offs.

Prepare facility letters after vetting from credit department within turnaround times.

Action queries and instructions from clients.

Explain products and procedures clearly and in a factual manner.

Collect all necessary mandates forms for new accounts.

Open accounts according to laid down procedures.

Attend to renewal and early repayments of investment accounts.

Portfolio Management- ensure that all records are kept in order and up to date.

Ability to sell Gold products such as VAF, Home loans and Investment products.

Ability to work independently with minimum supervision in the branch of domicile.

Ability to relate amicably with credit dept. to motivate for credit approval within a reasonable time frame.

Required Skills and Qualifications

Detail conscious- methodical, accurate, precise and systematic.

Complete job once started. Concerned about meeting deadlines.

Emotionally mature- remains calm under pressure avoids outbursts.

Integrity- does what he/she will do, is reliable and consistent.

Sociable- puts people at ease, is quick to establish rapport.

Data rational- is good with data, operates on facts.

Strong service ethic.

Service focussed - goes extra mile in ensuring that needs of others are met and surpassing clients expectations.

Result oriented- ensures tasks result in required output.

Adhering to our Vision and Values Team player.

Required Competencies

Minimum of 2 years banking experience

Strong relationship management background.

Experienced in upholding the highest levels of service.

Experienced in completing credit applications successfully.

Good knowledge of local market.

Previous experience within the consumer banking environment as a Customer Consultant or Enquiries Officer is preferable.

Core Competencies

Mature & professional demeanour.

An effective networker at all levels, both inside and outside the bank.

Ability to identify customers’ requirements for specialist financial/product expertise and advice.

Articulate in the communication/presentation of financial solutions and factual information to customers.

Strong communication, negotiation and persuasion skills.

Independent, socially confident, quick to establish rapport and build credibility with customers.

Fosters confidence among customers.

Ability to educate customers.

Ability to listen and probe customer responses effectively to ensure proper understanding of needs.

Advanced sales and consulting skills.

Achievement orientated, embracing and achieving challenging targets.

Self-motivated and energetic.

Consistent, honest and trustworthy – demonstrating integrity.

Ability to remain calm and focused under pressure and during conflict situations.

Able to have difficult conversations with confidence – declining a pricing/rate concession, effectively communicating a declined loan application to the customer without blaming Credit, etc.

Ability to function effectively within a team.

Application Closing Date

30th November, 2012

Method of Application

Interested and qualified candidates should:

Click here to apply online

2:41 AM | 0 comments | Read More

Experienced Commercial Leadership Program at GE Africa

GE -. We're a global infrastructure, finance and media company taking on the world's toughest challenges. And we are taking the strengths that have made us an industry leader and putting them to work in service of a new era of global business, with a focus on the world and the people we share it with. Through initiatives like ecomagination and healthymagination, we are developing the next generation of products and services to improve the way we use resources, impact our communities and care for each other.

GE Africa is looking to employ passionate candidates for the below position: 

Job Title: Experienced Commercial Leadership Program 

Job Number: 1635490

Location: IIkoyi - Lagos

Essential Responsibilities

The Experienced Commercial Leadership Program (ECLP) demonstrates leadership in communicating business goals, programs, and processes for an area or business segment. In this role you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals.

The Experienced Commercial Leadership Program (ECLP) accelerates the development of commercial savvy talent through a structured program combining coursework, job assignments and interactive seminars.

ECLP is a two-year program consisting of three eight-month, rotational assignments within the commercial operations functions / sub-regions of the GE Global Growth & Operations Africa organization. Rotations will involve interaction with high-level management and exposure to other functions & GE businesses. In addition, candidates will be trained in GE’s Six Sigma Quality methodology and be required to complete two DMAIC projects to become Black Belt Certified.

Program participants strengthen their commercial, business, and leadership skills by completing an intensive curriculum consisting of eight weeks of classroom training and in-residence global symposiums.

Each sub-region in Africa is quite diverse, so individuals will experience varied rotations, but will be given the opportunity to develop expertise within an industry sector, balancing both breadth and depth of experience.

Two of the three rotations will be Marketing-focused and one Sales and at least one rotation will take place outside the candidate’s home country.

ECLP graduates will be considered for key commercial leadership positions across GE in the region.

Successful candidates will be hired into the region, but will require geographic mobility and flexibility throughout the duration of the program.

Qualifications/Requirements

Bachelor's degree from an accredited university or college.

At least 5 additional years of marketing experience.

Master’s degree in Engineering, Business Administration (MBA) or Marketing is preferred.

Prior commercial (sales and marketing) experience is preferred.

Prior customer or market experience is preferred.

Strong analytical, project management and organizational skills.

Strong leadership and interpersonal skills.

Strong oral and written communication skills.

Outstanding academic achievements (Top 25% of class). Geographic mobility, flexibility and global mindset.

Application Closing Date

6th December, 2012

Method of Application

Interested and qualified candidates should:

Click here to apply online

10:29 PM | 0 comments | Read More

Deepocean Fluid (Oil & Gas) Recruitment – 29 Positions

Deepocean Fluid Limited is a young and energetic oil service company located in the oil rich Niger Delta region. We provide support to Oil and Gas Companies in Nigeria and are determined to grow and expand operations to cover the African region.

Due to our expansion drive and the need to provide effective services to our client, we now require the services of smart professionals in the following areas:

• Managing Director / CEO. Ref: M-CE – 001
• Deputy Managing Director-Technical Ref: DM-T 002
• General Manager Projects Ref: GM-P/003
• Senior Project Engineer Civil Ref: SPE-C/004
• Senior Project Engineer – Electrical Ref: SPE-E/005
• Senior Project Engineer – Instrument Ref SPE-I/006
• Senior Quality Assurance / Quality Control Engineer Ref: SQA/QC-E/007
• Company Secretary/Legal & Corporate Affairs Manager Ref: CS-LA/ 008
• Financial Accountant Ref FA-009
• Logistics/Procurement Manager Ref: LOP-M/010
• HSSE Coordinator Ref: HSE – 011
• Administration/Human Resources Manager Ref: A/HR – 012
• Quality Assurance / Quality Control Engineer Ref: QA/QC –E/ 013
• Project Engineer – Civil Ref- PE-C/014
• Project Engineer – Electrical Ref: PE-E/015
• Project Engineer – Mechanical Ref: PE-M/016
• Project Engineer Instrument Ref PE-I/017
• Marine Engineer Ref: ME/018
• HSSE Manager Ref: HSSE – M/019
• Business Development Manager (Abuja/Lagos) Ref: BDM/020
• Senior HSSE Officer Ref: SH-O/021
• Planning / Business Support Officer Ref: P-BSO/022
• Accounts Officer Ref: AO/023
• Telecommunication Engineers Ref: IT-E/024
• Logistic Operations/Procurement Officer Ref: LOP/025
• Administrative Officer Ref: AO/26
• Marine Supervisor Ref: MS/027
• Dredger Master-Ref: DM/028
• Business Development officer (Abuja/Lagos)-Ref: BDF/029

Method of Application

Suitably qualified candidates are required to forward their Curriculum Vitae in Word format, accompanied with rate/salary expectation to our email recruitment@deepoceanfluid.com quoting relevant job reference title and number. All applications must be received within two weeks of the date of this publication. Please, note that only candidates that meet the requirements would be shortlisted for interview

Click here for details

8:52 AM | 0 comments | Read More

Business Planning Manager - Financial Market at Standared Chartered Bank

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting for the position of:

Job Title: Business Planning Manager - Financial Market

Job ID: 357837

Job Function: General Management

    

Job Description

Business Planning Manager in WB COO's office

Acting in the capacity of strategic planning, due diligence co-ordinator, goal setting, performance monitoring and project management for business.

Key Roles & Responsibilities

To act as the strategic advisor for the Country WB Co-Heads. To provide key input in the development and implementation of the strategic path for the business. To also assist in implementation of the strategic plans and monitoring of deliverables.  To also be the key driver of important Group and regional initiatives.

To provide full support to the Regional Head in the management of the business and to be the key contact and co-ordination point for the business heads for day to day issues.

Business Management

Ensure the proper application of WB governance and control tools ensuring that they are continuously improved, undertaking periodic reviews and suggesting improvements.

Continuously seek to improve the usage, accuracy and application of Customer Profitability Reporting with the ultimate aim of ensuring zero revenue leakage and accurate reporting.

Work with WB Finance to ensure that there is the necessary level of cost transparency Business and Process Improvement

Identify, analyze, lead / participate in all initiatives intended to improve WB financial performance, operating efficiency, risk and people management.

Work with stakeholders to continuously improve standards across all product areas including credit, striking a balance between compliance and blockages

Risk Management

Ensure proper adoption and constant improvement of risk management framework

Work with Risk to continuously improve and ensure relevance of policies and processes Strategy Development & Implementation

Work with the Co- Heads, Regional Executives, Business Head, Product partners and Business Support functions to develop and refresh OCC strategies.

Assist to identify and drive new revenue streams for WB, with specific responsibility for planning, execution and coordination of these efforts.

Communication

Ensure top management communication is delivered and understood by team members

Assist in the coordination and success of WB events, campaigns workshops & seminars.

Implement and generate awareness of centrally and locally driven WB initiatives Investment

Understand the staffing / space / systems requirement and accordingly approach internal stakeholders for proper investments

Input into country and regional capacity model development

Interface with product partners on staffing initiatives or any other product roll-out / focus

Work with finance to manage investments and tracking of hiring and return on investments.

Work with CRES, IT etc, to recognize and articulate real estate, systems and other infrastructural  requirements to support growth and revenue aspirations.

People Development

Constantly improve the WB induction programme for all new staff.

between compliance and blockages

Remain alert to the risk of money laundering and assist in the bank’s effort in combating it by adhering to the key principles in relation to identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers

Qualifications & Skills

Business management skill

Finance experience

Minimum 5 years relevant experience

Application Closing Date

23rd November, 2012

How To Apply

Interested and qualified candidates should:

Click here to apply online

Note: When the page opens, at the Location dropdown, select Nigeria - SCB and click Search, then click Business Planning Manager - Financial Market

11:04 PM | 1 comments | Read More

World Bank: Governance Specialist Recruitment

JOB #: 122690

JOB TITLE: Governance Specialist

JOB FAMILY: Public Sector Management

JOB TYPE: Professional & Technical

GRADE: GF

LOCATION: Abuja, Nigeria

RECRUITMENT TYPE: Local Hire

LANGUAGE REQUIREMENT: English [Essential]

CLOSING DATE: 02-Dec-2012

Background / General description:

The Global Partnership Facility (GPF), through a contribution by DFID in Nigeria, has made possible the establishment of a trust fund to support Improving Economic Governance in Nigeria. The trust fund provides support in six areas:

• Accountability and transparency of the financial reporting in the oil and gas sectors;

• Improved governance of service delivery – mainly in primary education;

• Improved PFM transparency, accountability, effectiveness and sustainability primarily at state level;

• Increased engagement of citizens in the development process in the Niger Delta states of Edo, Rivers, Bayelsa and Delta;

• Increased citizen voice and inclusion to strengthen voice and inclusion and social accountability; and

• Provision of just-in-time governance advice, knowledge, dissemination, mainstreaming, and program management on the governance agenda in Bank operations.

Each of the six areas are managed by World Bank Task Team Leaders.

The trust fund activities are in the main tied to ongoing and planned World Bank operations and associated government counterparts. The trust fund is set up to be implemented in two phases. The first phase running from October 2011 to February 2014 will serve to test areas of engagement, solidify counterpart engagement and achieve preliminary results. As second phase, envisioned the period from February 2014 to December 2017 will constitute the implementation phase.

Through all components, the trust fund will support the implementation of a “Strengthened Governance Approach” in the World Bank in Nigeria. The concept note for the approach is attached to these terms of references. The World Bank is looking to recruit a one year term staff specialized in broad governance issues with a focus on political economy, open government and demand side issues, to facilitate the joint implementation of the approach and trust fund.

The position will be based in Abuja, Nigeria.

Note: If the selected candidate is a current Bank Group staff member with a Regular or Open-Ended appointment, s/he will retain his/her Regular or Open-Ended appointment. All others will be offered a 1 year term appointment.

Duties and Accountabilities:

The selected candidate will report to the AFTP3 Sector Manager in Washington and will work closely with the task team leaders and decentralized Cluster Leader (CL) based in Abuja. S/he will be expected to carry out the following duties:

• Support the day to day implementation of the Programmatic Approach to Governance in Nigeria.

• Function as a Secretariat to GPF trust fund Management Committee

• Support the day to day implementation of the GPF Trust Fund for Strengthening Economic Governance in Nigeria

• In doing the above, S/he will:

a) Support World Bank task teams in using political economy and governance analytical tools throughout the operational and analytical project cycles with a view to improving their development effectiveness,

b) Function as a Secretariat to the multi sectoral Governance Filter team, supporting task teams ahead of concept note and decision meeting reviews, brief the CD and providing follow up, as needed to sector teams,

c) Improve the linkage of supply and demand side interventions throughout the Bank portfolio,

d) Work with sector colleagues and, in particular, EXT colleagues to find new ways to engage external stakeholders disseminate Bank products with a view to improving the environment for information and transparency.

Selection Criteria:

COMPETENCIES

• Knowledge and Experience in Development Arena – Understands policy making process; distills operationally relevant recommendations/lessons for clients.

• Policy Dialogue Skills – Identifies and assesses policy issues and plays an active role in the dialogue with the government and/or other stakeholders.

• Integrative Skills – Working to develop an integrated view across all facets of current sector.

• General Governance and Public Sector Knowledge and Experience – Has demonstrated analytic and operational skills in the area of public sector, and has practical experience working on production of projects and/or studies on areas key to public sector.

• Written and Verbal Communication – Delivers information effectively in support of team or workgroup

• Client Orientation – Takes personal responsibility and accountability for timely response to client queries, requests or needs, working to remove obstacles that may impede execution or overall success.

• Drive for Results – Takes personal ownership and accountability to meet deadlines and achieve agreed-upon results, and has the personal organization to do so.

• Teamwork (Collaboration) and Inclusion – Collaborates with other team members and contributes productively to the team’s work and output, demonstrating respect for different points of view.

• Knowledge, Learning and Communication – Actively seeks knowledge needed to complete assignments and shares knowledge with others, communicating and presenting information in a clear and organized manner.

• Business Judgment and Analytical Decision Making – Analyzes facts and data to support sound, logical decisions regarding own and others’ work

OTHER SELECTION CRITERIA

• Master’s degree with at least five years of experience in public administration, economics, social science, political science, or other related field;

• Excellent analytical skills and direct experience in undertaking political economy and governance analysis;

• Excellent people skills and a proven track record of working with and for non state actors.

• Extensive experience in demand-side governance activities, including work with civil society and local communities and familiarity with instruments such as access to information, grievance redress, media development, citizens’ score-cards, participatory budgeting etc.

• Working knowledge of World Bank instruments for improving development effectiveness through governance and public sector management entry points.

• Strong client skills, including a demonstrated capacity to work with government counterparts around transparency and accountability interventions, in poor governance contexts.

• Demonstrated track-record of being a self starter, delivering tasks in time and quality ;

• Ability to work under tight deadlines and ability to juggle multiple tasks;

• Strong organizational, research, and oral presentation skills;

• Demonstrated skills and experience in project management;

• Proven ability to work in a team and intercultural environment, with minimal supervision; including strong client engagement

Apply Now

3:19 AM | 0 comments | Read More

Graduate Contact Center Agent sat a Telecom Company

At Touchstone Network Company Limited, we put our clients first. Our world class services will make your organization better. We can provide a wide range of services to organizations such as Manufacturers, Distributors, Banks, Insurance and Telecoms Companies as well as MDAs. You may well have talked to one of our team before and just didn't know it!

Touchstone Network Company Limited is recruiting to fill the below position:

Job Title: Contact Center Agent

Department:  Customer Care

Shift: Shift work involved

Location:  Abuja

Dimensions

A newly opened dynamic and high-tech Contact Centre has vacancies for several Agents in Abuja. Office hours are 24/7 so ability to work shifts which may include weekends and public holidays is essential. At times the work will be high pressured; therefore Candidates must be dedicated, hardworking and disciplined people who will not allow religious and social activities to interfere with their work. This includes not making and receiving personal phone calls during office hours or receiving visitors or absenting themselves from their desks outside of official break times.

Essential skills profile includes: 

highly computer-literate, intelligent, fast learner, good communicator (written and verbal), enjoys and is good at customer service and problem solving. There may be occasional need to fill-in for the Front Desk Officer so people-facing skills are a plus. 

Key Responsibilities:     

Contact via Phone, Text, Fax, Email and Social Media with our Clients’ Customers to receive, process and respond to Information, Enquiries, Complaints and Orders, as well as provision of basic Technical Support for products. Logging all communication with Customers in a database, follow up and resolution of issues.

Special Responsibilities:

May include all or any of the following:

Sales & Marketing, Research, Interviews, Report production; ICT and or Product Technical Support.

Profile:     

Ideal Qualifications & Experience 

Degree or HND in any Subject or relevant working experience

proficient in the use of Microsoft Office and other software applications

Knowledge of one or more Computer Operating Systems (Microsoft, Macintosh, Linux, Unix)

good data entry/keyboard skills

knowledge of administration, financial and clerical processes

customer service and or sales experience

Any or all of the following will be an added advantage

six months or more experience in a call/contact center environment

knowledge of call/contact center telephony and technology

knowledge of sales principles and methods

knowledge of customer service principles and practices

knowledge of Accounting and Finance principles and practices

knowledge of Statistics. 

experience of Market Research and Survey techniques including interviewing

experience of General Technical and or ICT Support

Computer Help Desk Experience

Remuneration

Good working conditions and terms of employment. After successfully completing the probationary period, payment will be commensurate with skills and experience.

Application Closing Date

12th December, 2012.

Method of Application

Interested and qualified candidates should:

Click here to apply online

11:28 PM | 0 comments | Read More